Personal Data Protection Charter KPAX
KPAX is very attentive to the protection of personal data in the missions and services that we provide.
This Charter outlines the guidelines for the protection of your Personal Data and aims to inform you about:
- The Personal Data that KPAX collects and the reasons for collecting it
- How this Personal Data will be used
- Your rights relating to your Personal Data
- a) to fulfil our contractual obligations towards you,
- b) for our legitimate needs to process your personal information (for example for internal administration, monitoring, data analysis and comparative analysis, direct marketing, supporting automatic safeguards or for the detection or prevention of fraudulent activities)
- c) based on your consent which you are free to withdraw at any time
- When you sign up to webinars on the KPAX website
- When you complete our online contact form
- When you sing up to the KPAX newsletter
- When you interact with us on the social networks
- When you submit your contact details while accessing the applications and services that we provide (including technical support) or when you update your contact details
- During events, trade fairs, forums, open days when you provide your business card or complete a registration form
- KPAX collects and process your data for the following uses:
- To provide any information or service that you have requested, as well as the applications or services which you have ordered;
- To provide the services requested, to manage and communicate with you about your account;
- To provide, maintain, protect and improve the applications, products, services and information that you request;
- To manage and administer your uses of the applications, products and services that you have asked us to provide;
- To manage our business relationship such as customer services and support activities;
- To supervise, measure, improve and protect our contents, websites, applications and services and to provide a personalised and high-quality user experience;
- To carry out internal inspections of our applications, systems and services to test and improve their security, provision and performance levels;
- To provide you with all the information that we are obliged to make available in compliance with our regulatory or legal obligations.
- Our service providers and agents (including their sub-contractors) or third parties processing information on our account (for example, providers of Internet services or platforms, payment processing service providers and companies which we use for communication purposes) to enable them to provide the applications, products, services and information which you have requested or which we think may be of interest to you;
- Any partners, in particular the people in charge of implementing systems, resellers, distributors, software editors and developers, who help us to provide you with the applications, products, services and information that you have requested, or which we think may be of interest to you;
- Third parties which we have used for payment transactions;
- Third parties which we use for marketing requirements;
- Regulatory bodies, to comply with our legal and regulatory obligations;
- Police authorities, to enable them to detect or prevent crimes or pursue offenders;
- Any third party, in the framework of existing or forthcoming legal proceedings, on the condition that we are legally authorised to do so (for example, in compliance with a court order);
- Any third party, to enable us to comply with our legal and regulatory obligations, including legal or regulatory reporting as well as the detection or prevention of illegal actions;
- Our own external auditors and consultants;
- The public authorities which we are legally bound to inform.
- The right to know how we use your data and the right to access your data;
- The right to demand the alteration or removal of your data and to limit the processing of your data;
- The right to veto the processing of your data;
- The right to receive the data relating to you which you have supplied automatically in a structured format, commonly used and readable by a machine, or to have this data sent to another company, if this is technically feasible (“data portability”);
- When you have authorised the processing of your data, the right to retract your authorisation in compliance with the legal or contractual limitations;
- The right to refuse any decision based on the automatic processing of your personal data, and in particular profiling.
- The right to make a complaint to the authority in charge of data protection (for example, the National Commission for Data Protection and Liberties).
- Any of our internal departments which require this information for the implementation of the uses mentioned above.
- Our service providers to whom we outsource certain operations including data analysis, email marketing or customer accounting. These third parties are only authorised to use your personal information to provide this service for us. They are obliged to comply strictly with precise instructions and to comply with the appropriate security measures to protect your personal data. These service providers have been questioned by KPAX on the technical and organisational measures that they apply to ensure the safety of the data that we provide.