2IT solution distributes the Ricoh brand in the Auvergne Rhône Alpes region. The installed fleet is composed of 2100 printing systems for over 1000 customers.
With KPAX Manage, the initial idea was to free up the time that the team spent reading meters for tasks with more added value. We also wanted to improve the management of consumables as they make up an important proportion of the cost per page.
We chose KPAX Manage because I could sense the strong involvement of the Bluemega team, with a constant focus on meeting their commitments. KPAX Manage Liberty collection device has a real advantage, providing a solution in environments in which the installation of a software agent is complicated, for example in schools or Mac environments. Development carried out concurrently enabled us to interface KPAX Manage with our ERP and we are currently finalising the automation of our delivery slips.
We deployed very quickly by geographical zones, to implement the solution either through remote installation or on-site installation. To achieve this, I hired a delivery agent with IT skills and had him trained on KPAX Manage by Bluemega.
To date, we have deployed 1045 customer accounts in around nine months. We hope to complete the installation by the end of the year. It’s a really motivating challenge for my technical team. To limit the software agent disconnection constraints linked to the customer infrastructure, we’re looking into deploying the entire fleet with the KPAX Manage Liberty collection device.
Nicolas Mondon – 2IT solutions
